Refunds & Cancellations

Return, Refund & Cancellation Policy

At NZCART, we strive to provide you with high-quality products and a seamless shopping experience. Please read our policy carefully to understand your rights and responsibilities when making a purchase.

1. Return & Replacement Policy

Eligibility: Replacements are accepted within 7 days of delivery only if the product is in its original condition, unused, and accompanied by all original packaging, accessories, manuals, and the original invoice/bill.
Condition Check: Once your return is received, our quality inspection team will verify the condition of the item. If approved, a replacement will be processed.
Non-Eligible Returns: Products that show signs of wear, damage, or missing accessories/documentation will not be eligible for replacement.
Unauthorized Repairs: Any unauthorized or third-party repairs or attempts at repair will void the warranty and make the product ineligible for replacement or service.

2. Refund Policy

Refunds are applicable only in cases of confirmed manufacturing defects, and when a replacement is not available.
If the product is found defective, we will arrange for a replacement, refund, or repair, depending on the situation and product availability.
Refunds will be processed to the original payment method within 7–10 business days after inspection and approval.

3. Cancellation Policy

Orders can be cancelled only before dispatch.
Once the order has been shipped, cancellation requests will not be accepted.
To cancel your order before dispatch, please contact our customer support team with your order details.

4. Contact Us

For any questions regarding returns, replacements, or cancellations, please reach out to us at: nzcart.com@gmail.com