NZCART Privacy Policy

NZCART may use cookies and similar technologies to make the website function properly and improve the customer experience.

Cookies may be used for purposes such as: Maintaining shopping cart functionality, Keeping customers signed in, Remembering website preferences, Improving website performance, Understanding website usage, Security and fraud prevention, Measuring the effectiveness of marketing, where applicable.

Some cookies may be necessary for the website to function and may not be removable without affecting certain website features.

Where applicable, third-party services used on the website may also place their own cookies or similar technologies.

Customers may manage cookies through their browser settings. Disabling certain cookies may affect website functionality.

NZCART may use personal information for legitimate business and service purposes, including:

Order Processing
To: Process orders, Confirm purchases, Provide invoices, Process payments, Arrange shipping, Provide tracking information, Deliver products.

Customer Support
To: Respond to customer enquiries, Resolve order issues, Provide product assistance, Handle complaints, Communicate about service requests.

Returns, Refunds and Warranty
To: Process return requests, Verify refund claims, Investigate damaged or incorrect shipments, Process warranty claims, Verify product information, Inspect returned products, Prevent fraudulent or abusive claims, Coordinate repairs, replacements or other resolutions.

Website Operations
To: Maintain website functionality, Improve performance, Diagnose technical issues, Protect the website against security threats, Detect suspicious or fraudulent activity.

Business Administration
To: Maintain transaction records, Manage accounting and taxation requirements, Comply with applicable legal obligations, Resolve disputes, Enforce applicable terms and policies.

Marketing
Where applicable and where permitted by law, NZCART may use contact information to send: Product updates, Offers, Promotions, New product announcements, Buying guides, Other relevant communications. Marketing communications will provide an appropriate way to stop receiving such communications.

Some information is necessary for NZCART to provide services you request.

For example, we generally need: Your name to identify the customer, Your address to deliver physical products, Your phone number where required for delivery or order communication, Your email address to provide order confirmations and important service communications, Order information to process and support your purchase.

If required information is not provided, NZCART may not be able to process an order, deliver a product or provide certain services.

When you place an order, relevant information may be shared with service providers involved in fulfilling the order.

This may include: Customer name, Shipping address, Contact number, Order number, Product information, Delivery-related information.

Such information may be provided to courier and logistics partners where necessary to deliver the order.

NZCART does not provide more customer information than reasonably necessary for the relevant service.

NZCART does not sell customer personal information as a business practice.

We may share relevant information with third parties where reasonably necessary to operate the website, fulfil orders, provide services, comply with law or protect the business and our customers.

These parties may include: Payment service providers, Courier and logistics partners, Website hosting and technology providers, Customer support service providers, IT and security providers, Accounting or professional service providers, Manufacturers, suppliers or distributors where necessary to process a warranty or product-related claim, Government authorities or law-enforcement agencies where legally required, Professional advisers where reasonably necessary.

Information shared with a third party will be limited to what is reasonably necessary for the relevant purpose where practicable.

When a customer submits a return, refund or warranty request, NZCART may collect and process additional information necessary to investigate the claim.

This may include: Photographs, Videos, Product serial numbers, SKU information, Product condition, Packaging information, Shipping information, Proof of purchase, Communication records, Inspection findings, Other information relevant to the claim.

This information may be used to verify legitimate claims and prevent product substitution, fraudulent returns, warranty abuse or other misuse of the return and warranty process.

Where appropriate, product identification and dispatch records may be retained for dispute resolution and business protection.

NZCART may contact customers regarding: Order confirmation, Payment status, Shipping, Delivery, Order changes, Refunds, Returns, Warranty claims, Account security, Customer support, Important service announcements.

These communications may be necessary to complete a transaction or provide an ordered service.

Transactional and service-related communications may continue even if a customer has opted out of promotional marketing communications.

Where customers have subscribed to marketing communications or where otherwise permitted by applicable law, NZCART may send promotional communications about: New products, Gaming peripherals, Mechanical keyboards, Gaming mice, Controllers, IEMs and audio products, Offers and promotions, Buying guides, Product updates, Other relevant NZCART content.

Customers can unsubscribe from promotional communications using the unsubscribe mechanism provided in the communication or by contacting NZCART.

Unsubscribing from marketing communications does not affect transactional communications required to fulfil an existing order or service request.

NZCART takes reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

Security measures may include appropriate technical and organizational safeguards depending on the nature of the information and the systems used to process it.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their own account information, including maintaining a strong password and avoiding sharing account credentials with others.

If you create an NZCART account, you are responsible for maintaining the confidentiality of your account credentials.

Do not share your password or account credentials with other people.

If you believe your account has been accessed without authorization, contact NZCART as soon as possible.

NZCART may process account information to authenticate users, maintain account functionality, provide order history and protect account security.

NZCART retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including: Fulfilling orders, Providing customer support, Processing returns and warranties, Maintaining business and transaction records, Accounting and taxation, Preventing fraud and abuse, Resolving disputes, Meeting applicable legal or regulatory requirements.

Different types of information may need to be retained for different periods.

Where personal information is no longer reasonably required and there is no legal or legitimate business reason to retain it, it may be deleted, anonymized or otherwise disposed of appropriately.

Customers may request deletion of personal information where applicable and subject to legal, contractual and legitimate business requirements.

Certain information may need to be retained after a deletion request where retention is required or permitted by law or is reasonably necessary for: Completing an existing transaction, Processing refunds, Handling returns or warranty claims, Maintaining accounting records, Tax compliance, Fraud prevention, Resolving disputes, Establishing or defending legal claims, Meeting other legal obligations.

Deletion of certain account information may also affect the customer’s ability to use certain NZCART services.

Subject to applicable Indian law, customers may have rights relating to their personal information, including rights to: Request information about personal data processed by NZCART, Request correction of inaccurate personal information, Request deletion of personal information where applicable, Withdraw consent where consent is the applicable legal basis for processing, Request assistance regarding privacy-related concerns, Raise a complaint regarding the handling of personal information.

The availability and scope of these rights may depend on the applicable law and circumstances.

A request may require verification of the requester’s identity to prevent unauthorized access to another person’s information.

Where NZCART processes personal information based on consent, customers may withdraw that consent where permitted by applicable law.

Withdrawal of consent does not affect the legality of processing that occurred before consent was withdrawn.

Withdrawal may also not stop processing that NZCART is required or permitted to continue for purposes such as: Completing an existing order, Processing a refund, Handling a warranty claim, Maintaining legally required records, Preventing fraud, Resolving disputes, Complying with legal obligations.

The Digital Personal Data Protection Act, 2023 provides for withdrawal of consent where consent is the basis for processing, subject to the applicable legal framework.

To protect customer information, NZCART may request reasonable information to verify the identity of a person making a privacy-related request.

This helps prevent unauthorized individuals from accessing, changing or deleting another person’s personal information.

NZCART will not request unnecessary sensitive information merely to process an ordinary privacy request.

NZCART is an ecommerce store primarily intended for general consumers and is not designed specifically to collect personal information from children.

Where applicable law requires parental or guardian involvement for the processing of a child’s personal data, NZCART will follow the applicable legal requirements.

If you believe that a child has provided personal information to NZCART in circumstances where such processing was not permitted, please contact us so that the matter can be reviewed.

The NZCART website may contain links to third-party websites, services, manufacturers, social media platforms or other external resources.

NZCART does not control the privacy practices of third-party websites.

Once you leave NZCART and access another website, that website’s own privacy policy and terms may apply.

Customers should review the privacy policies of third-party services before providing personal information to them.

NZCART may use third-party service providers to operate parts of the website and provide services to customers.

Depending on the services actually used, these may include providers for: Website hosting, Payment processing, Shipping and logistics, Website security, Analytics, Email delivery, Customer communication, Technical support, Accounting, Other operational services.

Third-party providers may process information according to their own privacy policies and contractual obligations.

NZCART will only use third-party services reasonably required for the relevant business or service purpose.

Some third-party technology, payment, hosting, communication or other service providers may process information using infrastructure located outside India.

Where personal information is processed outside India, NZCART will handle such processing in accordance with applicable Indian law and applicable contractual or organizational safeguards.

The actual locations and providers involved may vary depending on the technology services used by NZCART.

NZCART takes reasonable measures to protect personal information.

If NZCART becomes aware of a personal-data security incident that requires notification under applicable law, NZCART will take the steps required by the applicable legal and regulatory framework.

Customers should contact NZCART promptly if they believe their account or personal information may have been compromised.

If NZCART undergoes a business transaction such as a merger, acquisition, restructuring, sale of assets or transfer of business operations, customer information may be transferred as part of that transaction where permitted by applicable law.

Any such transfer will remain subject to applicable privacy and data-protection requirements.

NZCART may disclose personal information where reasonably necessary to: Comply with applicable laws or legal processes, Respond to lawful requests from government authorities, Protect the rights, property or safety of NZCART, customers or others, Investigate fraud or abuse, Prevent security threats, Enforce applicable terms and policies, Establish, exercise or defend legal claims.

NZCART may update this Privacy Policy from time to time to reflect changes in: Website functionality, Business operations, Technology, Privacy practices, Applicable laws, Regulatory requirements.

When the policy is updated, the revised version will be published on this page with an updated “Last Updated” date.

Customers are encouraged to review this page periodically.

If you have a question, concern or request relating to your personal information or this Privacy Policy, please contact NZCART through the official contact details provided on our website.

For privacy-related requests, please include enough information for us to identify the relevant account, order or request.

Where necessary, NZCART may request reasonable verification before responding to a privacy request.

This Privacy Policy explains how NZCART handles personal information in connection with its website and ecommerce operations.

It should be read together with the other policies published on the NZCART website, including: Refund & Return Policy, Warranty Policy, Shipping Policy, and Terms & Conditions.

Nothing in this Privacy Policy is intended to remove or restrict any mandatory rights available to individuals under applicable Indian law.