SHIPPING POLICY
This shipping policy explains how NZCART dispatches and delivers your orders. Read the shipping policy below for dispatch times, delivery timelines and tracking details for orders across India.
Shipping Policy Summary
At NZCART, we aim to make the delivery process as straightforward and transparent as possible. All orders are carefully packed and shipped through reliable third-party courier partners serving locations across India.
To summarise this shipping policy: orders dispatch within 1 to 3 business days, standard and express delivery options are available across India, and tracking details are emailed once your parcel leaves us. This shipping policy recap is only a summary of the full terms above.
Orders are delivered through courier partners such as Delhivery, whose tracking tools let you follow your parcel after dispatch.
Dispatch Location
All NZCART orders are processed and dispatched from our facility in Mumbai, Maharashtra, India.
Delivery times can vary depending on the destination, courier network, weather conditions, local accessibility and other factors outside our direct control.
Estimated Delivery Times
Delivery estimates provided during checkout or by the courier are indicative and not guaranteed.
While we work with our courier partners to ensure timely delivery, delays can occasionally occur due to circumstances such as:
- Weather conditions
- Public holidays
- Regional restrictions
- Courier network disruptions
- Incorrect or incomplete delivery information
- Unforeseen logistical circumstances
Such delays do not necessarily indicate a problem with your order.
Tracking Your Order
Once your order has been dispatched, you will receive the available tracking information associated with your shipment.
Tracking updates may take some time to appear after the courier has collected the package. If tracking information does not update immediately, please allow some time for the shipment to enter the courier's system.
If you have concerns about the status of your shipment, you can contact our support team with your order number.
Delivery Address & Issues
Please make sure that your shipping address, phone number and other delivery information are accurate when placing your order.
If an order cannot be delivered because of an incorrect or incomplete address or unavailable recipient, additional delivery attempts or charges may apply depending on the circumstances and courier policy.
If your package appears damaged, tampered with, or has an issue upon delivery, please contact us as soon as possible with your order number and supporting photographs/videos so that we can review the matter and assist you appropriately.
For products that arrive damaged or defective, please refer to our Warranty Policy and Refund & Return Policy for the applicable process.
Frequently Asked Questions
Orders are generally processed, packed and prepared for dispatch within 1–3 business days. Processing timelines exclude Sundays and public holidays.
All NZCART orders are processed and dispatched from our facility in Mumbai, Maharashtra, India.
Yes, we ship through reliable third-party courier partners serving locations across India.
Yes, where available, express shipping provides a faster delivery option for customers who need their order sooner.
Once your order has been dispatched, tracking information will be provided so you can follow its progress.
Delivery estimates provided during checkout or by the courier are indicative and not guaranteed.
If your package appears damaged, tampered with, or has an issue upon delivery, please contact us as soon as possible with your order number and supporting photographs/videos so that we can review the matter and assist you appropriately. For products that arrive damaged or defective, please refer to our Warranty Policy and Refund & Return Policy for the applicable process.
If an order cannot be delivered because of an incorrect or incomplete address or unavailable recipient, additional delivery attempts or charges may apply depending on the circumstances and courier policy.
